Assignments questions: operational management

Service organization are characterized by
I. Intangible outputs
Ii. Zero inventories
Iii. High. Labour costs

A. I and iii
B. I and ii
C. Ii and iii
D. Iii

Please answer this questions

The correct answer is indeed:

B. I and Ii

Service organizations are characterized by:

I. Intangible outputs: Services often provide intangible benefits or experiences to customers, such as knowledge, expertise, convenience, or entertainment.

Ii. Zero inventories: Unlike manufacturing organizations, service organizations typically do not have physical products that require inventories.

Option B includes both these characteristics, making it the correct answer. @Kavitesh_Chandra